Mini Design Group is a commercial interior design studio in Melbourne, and a business name of The Home Dream AU Pty Ltd (ABN 97 683 524 825) (“we”, “us”, “our”). We respect your privacy and handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy explains what we collect, why we collect it, how we use and protect it, and the choices you have. It applies to minidesigngroup.com.au and to information you give us by email, by phone or in person.
1. The information we collect
Personal information is information that identifies you, or could reasonably identify you. Depending on how you deal with us, we may collect:
Contact details: your name, email address, phone number and business name.
Project details: the type of space you’re planning, its suburb or location, approximate size, budget range, timeline and anything else you tell us about the project.
Client information: if you engage us, the details we need to deliver our services, such as site plans, photos of your space, briefs, approvals, and invoicing and payment records.
Marketing preferences: whether you’ve asked to receive project news from us.
Website and advertising data: how you reached our site (for example the referring page, the ad campaign and the Google Ads click identifier), the pages you visit, your approximate location, and your device and browser type. Most of this is collected through cookies (see section 5).
Communications: emails and messages you send us, and notes of our calls and meetings.
We don’t ask for sensitive information, such as health information, so please don’t include it in an enquiry. If a project needs it (for example, accessibility requirements), we’ll collect it only with your consent and use it only for that purpose.
2. How we collect it
We collect personal information directly from you when you complete an enquiry form on our website, email or call us, meet with us, sign up for project news or engage us for a project. We also collect some information automatically when you use our website (see section 5). Occasionally we receive information about you from someone else, such as a builder, consultant, building manager or colleague who refers you to us or works with us on your project.
For general questions, you can contact us without giving your name, or using a different name. To prepare a proposal or carry out a project, though, we’ll need to know who you are.
3. How we use it
We use personal information to:
respond to your enquiry and talk with you about your project
prepare proposals, fee estimates and agreements
design and deliver your project, including coordinating with builders, consultants, suppliers and authorities
manage our relationship with you, including invoicing and record keeping
send you project news, if you’ve asked us to
understand how people find and use our website, and measure how well our advertising works
improve our website and services
meet our legal, insurance and regulatory obligations.
We won’t use your information for any other purpose unless you would reasonably expect us to, you consent, or the law requires or allows it.
4. Marketing emails
We send project news only if you’ve ticked the opt-in box on one of our forms or otherwise asked us to. Every marketing email includes an unsubscribe link, and you can also ask us to stop at any time by emailing hello@minidesigngroup.com.au. We comply with the Spam Act 2003 (Cth). If you unsubscribe, we may still contact you about an enquiry or project you have with us.
5. Cookies, analytics and advertising
Our website uses cookies and similar technologies. Some are needed for the site to work properly. Others are set by Google:
Google Analytics helps us understand how visitors use the site, such as which pages are viewed and how long visits last.
Google Ads helps us measure whether our ads lead to enquiries. If you reach our site from one of our ads, we record the campaign details and Google’s click identifier with any enquiry you send, and we let Google know when an enquiry form is submitted.
We don’t sell or rent personal information. We share it only when we need to, with:
service providers who help us run our business, such as our website host, email and form tools, cloud storage, and accounting and payment providers
builders, consultants, suppliers, building managers and authorities involved in your project, with your knowledge
our professional advisers, such as accountants, lawyers and insurers
anyone we’re required or authorised by law to share it with.
We expect these parties to protect your information and to use it only for the purpose we gave it to them for.
7. Information stored overseas
Some of our service providers, including Google, store or process data outside Australia, for example in the United States. Where that happens, we take reasonable steps to make sure your information is handled in a way that is consistent with the Australian Privacy Principles.
8. How we protect it
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, change or disclosure. These steps include a secure (HTTPS) connection on our website, password-protected systems and limiting access to the people who need it. No method of sending or storing data is completely secure, so we can’t guarantee absolute security.
If a data breach is likely to cause you serious harm, we’ll notify you and the Office of the Australian Information Commissioner (OAIC) where the law requires it.
9. How long we keep it
We keep personal information only for as long as we need it for the purposes in this policy, or for as long as the law requires. For example, we keep financial records for at least five years, as tax law requires. When we no longer need information, we delete it or de-identify it.
10. Project photography and testimonials
We photograph completed projects to show our work on our website and social media. We photograph spaces rather than people, and we won’t publish a photo that identifies you without your consent. We publish client reviews only with the reviewer’s permission, using the name and details they agree to. If you’d like something removed, please contact us.
11. Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it if it’s inaccurate, out of date or incomplete. There’s no charge to make a request. Contact us using the details below and we’ll respond within 30 days. If we can’t give you access or make a correction, we’ll explain why in writing.
12. Complaints
If you’re concerned about how we’ve handled your personal information, please contact us first. We’ll acknowledge your complaint, look into it and respond within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
13. Other websites
Our website links to other sites, such as Instagram and LinkedIn. We’re not responsible for how those sites handle personal information, so please read their privacy policies.
14. Changes to this policy
We may update this policy from time to time. The current version will always be on this page, with the date it was last updated.
15. Contact us
For privacy questions, requests or complaints, please contact:
